At Bleu Velvet, we want you to love what you ordered. If something isn't right, here's how returns and exchanges work.
Returns
Returns are accepted only within 14 days from the date of purchase.
To help us verify the condition of the product, we require an unboxing video recorded at the time you open the package. This video is mandatory for all damage-related return claims.
The product must be unused, unworn, and in its original packaging with all tags intact.
How to request a return
Email us at returns@thebleuvelvet.com with the following:
Your Order ID
The unboxing video showing the product as received
Photos of the damage/issue
A brief note describing the problem
Our team will review your submission and verify the item once it reaches our warehouse. Once we're satisfied the return is valid, we'll initiate your refund.
Refunds
Exchanges
Want a different size instead of a refund? Email us at returns@thebleuvelvet.com with:
Your Order ID
The size you currently have
The size you'd like instead
Exchanges are subject to stock availability for the requested size.
Things to keep in mind
Returns/exchanges requested after 14 days from purchase will not be accepted.
Claims without an unboxing video may not be processed, since we rely on it to verify damage.
Items marked Final Sale or purchased during clearance/sale periods are not eligible for return or exchange.
Return shipping costs, unless the product arrived damaged or defective, are to be borne by the customer.
Once your return passes warehouse inspection, we'll notify you by email before processing the refund/exchange.
For any questions, reach out to us at returns@thebleuvelvet.com.
