Returns, Refund & Exchange Policy

Returns & Refunds

At Bleu Velvet, returns are accepted only within 14 days from the date of purchase. Since we require proof of condition for any damage-related claims, you'll need to record an unboxing video at the time you open your package — this is mandatory for processing return requests. To initiate a return, email us at returns@thebleuvelvet.com with your Order ID, the unboxing video, photos of the issue, and a brief note describing the problem. The product must be unused, unworn, and in its original packaging with tags intact; items marked Final Sale or purchased during clearance are not eligible for return.

Once we receive your submission, our team will verify the item after it reaches our warehouse for inspection. If the return is approved, we'll initiate your refund to the original payment method — please allow a few business days for it to reflect once processed. Claims submitted without an unboxing video may not be accepted, since it's our primary way of verifying damage, and return shipping costs are to be borne by the customer unless the product arrived damaged or defective.

Exchanges

If you'd prefer a different size instead of a refund, we're happy to help with an exchange. Simply email us at returns@thebleuvelvet.com with your Order ID, the size you currently have, and the size you'd like instead. Exchanges are subject to stock availability for the requested size, so we recommend reaching out as soon as possible after receiving your order. For any questions about returns, refunds, or exchanges, you can always reach us at returns@thebleuvelvet.com.

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